Hardware Inspector Service Desk

Hardware Inspector Service Desk is a valuable extension for Hardware Inspector and Hardware Inspector Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution. One request per problem is advised: as soon as the problem is solved the request can be closed and linked to the maintenance history of a workplace, device or license, which in its turn is a valuable data source for reporting on performance of the Service Desk staff and reliability of particular assets. Each request contains the history of messages and file attachments. The multi criteria filter allows users to sort requests by various parameters. Hardware Inspector Service Desk is fully customizable. Administrators can change values of request parameters and specify which parameters are available for users: urgency, deadline, request type, etc. It provides for a large variety of support policies in organizations. The program features automated assignment of responsibilities for request processing. Administrators can assign a request to either a user with supporter's rights or a support group. So when a user selects a request type, the responsibilities are automatically assigned. Another feature is mailing notifications about new requests and changes in request which keep the support team posted on request statuses. The built-in mechanisms manage the mailing list: notifications are sent if a person has the right to receive notifications and if such person is responsible for a request. If there is no responsible person notifications are sent to all supporters in the organization to prevent the possibility of "lost" requests.

Changes: Key changes in this version: * Automated assignment of responsibilities to supporters and support groups. * Customizable request parameters. * File attachments. * Notifications about changes in requests. * Close follow up on requests. * Access permission. * Self registration.

Minimum requirements: Pentium 133/64RAM

Operating system: WinXP,Windows2000,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate

Program URL: http://www.hwinspector.com/

Hardware Inspector Service Desk is a web-interface for incident management which further extends the Service Desk features of Hardware Inspector and Hardware Inspector Client/Server

This product can be freely distributed via the Internet in an unchanged form. To publish it on a CD, please contact support@hwinspector.com

HARDWARE INSPECTOR SERVICE DESK END USER LICENSE AGREEMENT IMPORTANT- PLEASE READ CAREFULLY: BY INSTALLING THE SOFTWARE (AS DEFINED BELOW), COPYING THE SOFTWARE AND/OR CLICKING THE "I ACCEPT THE AGREEMENT" BUTTON BELOW, YOU (EITHER ON BEHALF OF YOURSELF AS AN INDIVIDUAL OR ON BEHALF OF A LEGAL ENTITY AS ITS AGENT AND/OR EMPLOYEE) AGREE TO ALL OF THE TERMS OF THIS END USER LICENSE AGREEMENT REGARDING YOUR USE OF THE SOFTWARE.

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