HarePoint HelpDesk for SharePoint

HarePoint HelpDesk for SharePoint allows to build a helpdesk system in Microsoft SharePoint 2013, 2010 environment. The helpdesk is designed especially for SharePoint and it is ready-to-use right out-of-the-box. The product can be easily customized according to the specific needs of the organization. The major feature of the product is easy and rapid deployment and immediate availability. A deployed HarePoint HelpDesk provides a special helpdesk website template, which can be used to create the required number of support service's sites. The product provides all necessary settings for creation of the desired processing cycle for the user requests: from selecting the required data types for the trouble tickets to configuring notifications and alerts for the helpdesk users and staff. Other key features of the product include: request processing logic is based on SharePoint declarative workflows; wide collaboration possibilities for helpdesk staff; processing of web, email or phone requests; deep integration with corporate email; fully customizable ticket forms; graphic reports and dashboard for helpdesk staff performance monitoring. The product licensing is very simple and efficient; it is based on the WFE server number and does not require any additional payments for the subscription, the number of helpdesk operators, or the number of service requests processed.

Changes: Changes in the security model: HelpDesk settings pages can be viewed only by users with Manage Web permission.

Minimum requirements: Microsoft SharePoint Server 2013, 2010, SharePoint Foundation 2013, 2010

Operating system: WinServer

Program URL: https://www.harepoint.com/Products/HarePointHelpDesk/Default.aspx

The trial version of the Product can be freely distributed over the internet in an unchaged form

HarePoint is the trademark of MAPILab Ltd. This license agreement is concluded between MAPILab Ltd. (hereinafter MAPILab) and you (the collective user, an authorized representative of a commercial or government organization or private person). Installation and usage of the software product HarePoint HelpDesk​ for SharePoint (hereinafter the Product) by you, indicates your acceptance of all points of the license agreement set forth below.

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