NeuQs Help Desk

NeuQs is help desk software built using Silverlight

Whether you are looking for a help desk solution to support your own company users, or are a support organization looking after multiple companies with many sites, NeuQs Help desk will ensure you deliver professional levels or service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it's a robust and intuitive help desk that will improve your levels of service simply by working with it. It features rapid helpdesk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event. NeuQs Help desk client is fully web-based meaning deployment to your colleagues and clients is rapid. This version of NeuQs Help desk is fully operational with no time limited functionality so you can use it with confidence to support your organization or customers in the future. Core featureS: No Ads, No up sell, No support fees and you don't have to register The latest technologies - Silverlight and .Net Framework Event scheduling - meet your deadlines and manage your resources Email integration for seamless updates and notifications Message templates for customizable email output Rapid entry of service requests via email, customer portal or quick form Prioritisation and escalation management by due date and user Full accountability and tracking - never lose sight of an issue Intuitive User Interface - for easy use by your team and users for rapid take up.

Changes: Language support, Reports, logo choice, Azure Cloud support

Minimum requirements: Windows Server 2003 SP 2 or Windows Server 2008, IIS 6.0 (IIS 7.0 recommended), Mail Server

Operating system: WinXP,Win7 x32,Win7 x64,Win2000,Windows2003,WinServer

Program URL: http://www.neuqshelpdesk.com/default.aspx

NeuQs Help Desk screenshot

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22nd June 2012. NeuQs Help Desk Software now moves to version 1.2 now with a Microsoft Azure based Cloud offering and multi-language support. The availability of language packs means that NeuQs can support your users in their native language.

Special permissions

This version of NeuQs can be distributed over the internet in an unchanged form.

EULA

Common Public License Version 1.0 THE ACCOMPANYING PROGRAM IS PROVIDED UNDER THE TERMS OF THIS COMMON PUBLIC LICENSE ("AGREEMENT"). ANY USE, REPRODUCTION OR DISTRIBUTION OF THE PROGRAM CONSTITUTES RECIPIENT'S ACCEPTANCE OF THIS AGREEMENT. 1. DEFINITIONS "Contribution" means: a) in the case of the initial Contributor, the initial code and documentation distributed under this Agreement, and b) in the case of each subsequent Contributor: i) changes to the Program, and ii) additions to the Program; where such changes and/or additions to the Program originate from and are distributed by that particular Contributor.

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