Queuing Model Excel
Calculate the number of service staff to minimize service and waiting costs.
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.
Changes: Evaluation Mode with Excel 2007 and Excel 97-2003 versions.
Minimum requirements: Microsoft Excel
Operating system: Win2000,Win98,WinOther,WinServer,WinVista,WinVista x64,WinXP,Other
Program URL: http://www.bizpeponline.com/QueuingModel.html
Queuing Model Excel screenshot
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EULA
Software is provided free for Evaluation. Payment is required to Register and fully enable this software. The specific suitability of this software must be independently assessed. Software is provided as is, use is entirely at the users risk, and use acknowledges that Bizpep and all associated parties are held harmless from any claims or losses relating to software provided.