ServiceDesk is a simple solution for service oriented firms to systematically manage Service Contracts and Customer Complaints. You can track customer complaints right from registration to closure.
Providing best after sales service has become an integral aspect in today"s business world due to exceeding customer expectations.
To keep customers happy and loyal you need to timely respond to customer complaints and queries. Analyze and address the recurring issues to improve the product/service quality.
ServiceDesk can help you enhance the customer service
Eliminate paperwork, Reduce Turn around time, Increase Customer Satisfaction, Improve Product/Service QualityServiceDesk Features
Service Contract
Manufacturer, retailers or service provider can systematically manage service contracts and eliminate lot of paperwork. Easily identify customers within Warranty, AMC or other contracts. Track duration of contract and stay informed about the contracts that is active, expired or due for renewal. Fetch customer contract and service history information at your finger tips while attending the service call.
Contract Management in ServiceDesk enables you to -Create Contract -Renew contract -Track Contract status i.e. Expired or Active
Complaint Management
Reduce response time and increase customer satisfaction by tracking every single complaint right from registration, assignment to closure so it is never left unattended.
Complaint Management is quiet simple in ServiceDesk.
It covers 3 important stages i.e. -Registering Complaint -Assigning it to Service Executive -Complaint Closure
The different stages of complaint gives you the insight on status of complaint whether it is solved or pending