NeuQs Free Help Desk Software

What’s the purpose of help desk? You may argue that help desk software is perhaps a waste of time, and unfortunately for you, you have previously invested a lot of time and effort into it, however, you’ve never seen any … Continue reading →

No doubt from a business point of view, looking after customer’s needs can be both time-consuming and tedious (and one may argue, even a headache (!)); however, it is something that is so important and needs special care and attention … Continue reading →

The above sounds unattainable or perhaps unrealistic, doesn’t it? However, once you have read the below, it will all become clear, because you can get up and running with help desk software within 1 hour, although some of our customers … Continue reading →

What is help desk? The main purpose of help desk is that it provides a single point of contact and communication between your staff (members of staff such as Help Desk Operatives, Help Desk Professionals or Help Desk Analysts) and … Continue reading →

The fundamental role of a help desk service has evolved, so that it has the capacity to meet the constantly increasing needs of organisations today. Initially, the main reasons why companies would want to invest in a help desk service, … Continue reading →

In today’s fast paced and competitive business environment, customers now expect a faster and more accurate service from a company and there simply isn’t any room for error. Consumers now have many ways in which to get in touch with … Continue reading →

We use NeuQs every day ourselves to ensure we provide excellent customer service, so there is a team of help desk professionals constantly checking the usability of the software. However, in our development office we have our Quality Dragon who … Continue reading →

  In a business world where we rely highly upon the internet, it has made facilities such as help desk software a necessity especially for online based companies. Arguably, the fundamental function of help desk software is to iron out … Continue reading →

Making the decision to invest in help desk software may perhaps be the easy option for many companies; however, deciding which type of help desk software to opt for may prove to be the difficult choice, as there are many … Continue reading →

The above statement may initially sound a bit confusing and perhaps contradictory, but bear with me and I will try and explain it to you and hopefully my point will become clear to you. Many people will argue that when … Continue reading →